Absolutely flabbergasted of the audacity and attitude she had with me. We use dedicated people and clever technology to safeguard our platform. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. We use dedicated people and clever technology to safeguard our platform. The showers and changing rooms are always clean and warm. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Stockton On Tees - AVOID!! They definitely make it difficult to contact them through their website. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. This happened on several occasions making me again not really want to use the pool and steam room. This year I registered again with a different email address. False advertising! They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Hi,There are no induction classes for new joiners on weekends. Companies can ask for reviews via automatic invitations. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. It was a great gym to start off my journey on becoming the best version of my self. I signed up to the gym and have been going daily as i am very consistant with my training. The number for the centre was not being answered, neither were emails. Very clean with a good atmosphere and equiptment maintained to high levels. Gym was great but suddenly closed down with little more than a note on the door. Having booked online, I would have expected an email letting me know. The trouble is they use crooks to process their member's payments. Your cars are not safe! Anyone can write a Trustpilot review. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your experience matters. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . ?TruGym this is unlawful and action is being taken. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Worst customer service ever have not had one reply to my messages or calls!! Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Companies can ask for reviews via automatic invitations. They put on load music then procede to shout over it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. The pool is excellent. There is a sign on the door which states check opening dates on social media. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Finally. DEFINITELY AVOID TruGym and Harlands. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. trugym customer service. This week i have attended a tone class and a body pump, both were identicle. 14 Customer Service Resume Examples for 2023. Stockton On Tees - AVOID!! Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Waste of money. Apparently it broke down three years ago and has not been fixed. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. This seems to be the case for all former members not just me. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. The day before, my payment had been taken. beyond me , they have sullied their name. there are no fitness classes like totally shredded in the evening. How many stars would you give TruGym? I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. 2023 Trustpilot, Inc. All rights reserved. Find out how we combat fake reviews. It goes against our guidelines to offer incentives for reviews. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Not a problem there are always teething problems. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Verification can help ensure real people write reviews about real companies. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. It goes against our guidelines to offer incentives for reviews. They now refuse to refund monies taken. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Went there this afternoon and there was signing stating the gym was forced to close. THE WORST customer service i have ever had the misfortune to encounter. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Your experience matters. Head office failed to respond to emails! However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. not enough space for stretching n exercise. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Great equipment and when broken is fixed quickly. Still waiting on a response to my request for a refund. I DO NOT RECOMMEND. We use dedicated people and clever technology to safeguard our platform. Contact your local truGym via our online contact form. Don't join this gym. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Be proactive by paying attention to the customer's needs and offering help or recommendations . They are still charging me 6 months later and now have sent me a bill for over 50!!! 2023 Trustpilot, Inc. All rights reserved. If you like swimming, prepare to be hugely disappointed! We also ensure all reviews are published without moderation. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! I find I spend more time on looking for the weights I need and connectors rather than actually training! Lovely gym with great facilities! And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Completely unresponsive to emails. Your cars are not safe! Staff beyond rude ! Friendly environment for ladies only. Management is awful only good thing about trugym . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Very unprofessional! Here are 8 tips for writing great reviews. Lots of equipment to use and is open to everyone. Awful!!! Very shocking, and it looks like I'm one of many many cases. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. I went a few times a week and they were welcoming and a great bunch of people. Training and fitness levels catered for the individual. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. 2023 Trustpilot A/S. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. I choose at this time to cancel our memberships and truGym continued to take money from my account. No contract options, student memberships, corporate offers, or pay for the year up front. Suggested companies are based on peoples browsing tendencies. Les Mills instructors are required to complete updated training twice a year to remain accredited. It goes against our guidelines to offer incentives for reviews. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. TruGym Stevenage. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? How many stars would you give TruGym? | Read 101-120 Reviews out of 262 I tried to speak to the gym they said there was nothing they could do. Pool full of screaming kids. The timings of the place are good too accommodate all women there. Ive requested an email back and a call and have been told a customer representative will be in touch. Fuming to be honest. My feed back is that if I could train at another gym early in the morning I would. We also ensure all reviews are published without moderation. Even a reminder email could have helped, Never join this gym, Its not good. The evening staff are very welcoming and friendlly. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Find out how we combat fake reviews. Required fields are marked *. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Join the 266 people who've already contributed. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Verification can help ensure real people write reviews about real companies. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. All rights reserved. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. I'd be in two minds about renewing my membership next year. I was asked if Id like to suspend or cancel my membership. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Join the 261 people who've already contributed. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. No on-duty lifeguard (is this actually legal!!!). In the first instance contact your local gym. Good luck TruGym you are going to need it! All rights reserved. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' ?TruGym this is unlawful and action is being taken. Bring back Les Mills Body Combat please! Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Same as below - Trugym Bromley closed and didnt refund the lost membership. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Generally excellent facilties and equipment though can be a bit busy at times. Im going to have To cancel direct debit. Join the 258 people who've already contributed. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. I got nothing. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Awful!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Good equipment. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. | Read 61-80 Reviews out of 267 I think the gym is great but some of the free weight equipment is getting a little tatty and old. From my experience and many others on the web they dont respond. Completely recommend this gym for any women that are looking for a great gym for good value for money. | Read 81-100 Reviews out of 267 I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! We use dedicated people and clever technology to safeguard our platform. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Join the 270 people who've already contributed. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . They offer classes which I have found very useful for my weight loss. | Read 81-100 Reviews out of 264 Anyone can write a Trustpilot review. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. The money left my account and from that date I have never heard anything from them. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Joined for a month at the Keighley branch in August 2013. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Try to greet customers with a smile and always be courteous and respectful. Awful showers. How many stars would you give TruGym? Good luck TruGym you are going to need it! The main reason that I joined is for the Les Mills Combat class. Verification can help ensure real people write reviews about real companies. In reality this was my experience. If you like swimming, prepare to be hugely disappointed! Graham. But the other equipment makes up for it. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. The floor is never cleaned properly and the water dispenser has mild on it. We also ensure all reviews are published without moderation. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. | Read 41-60 Reviews out of 265 There are some advantages to paying your Spectrum bills online or on the My Spectrum app. This was a friendly gym in Boston Lincolnshire. Suggested companies are based on peoples browsing tendencies. God forbid you request to leave is apparently impossible! 2023 Trustpilot, Inc. All rights reserved. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Verification can help ensure real people write reviews about real companies. Anyone can write a Trustpilot review. This gym is great! trugym customer service. 0 star! | Read 61-80 Reviews out of 255 Maybe they could squeeze in another floor mat area near the gym balls. And parking right outside that's free!! why would you not notify any body ? The showers always break down the toilet doors are broken and one of the toilets leaned to the side. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! It has been three weeks and no one has been in touch. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Join the 268 people who've already contributed. For example, you can easily set up automatic payments, so you're never late. Dreadful management of memberships Id avoid this company and invest elsewhere! Your experience matters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. This gym offers friendly staff with excellent personal trainers. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. I prefer to go in before work so at 6am and then use the sauna and steam room. Do you agree with TruGym's TrustScore? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Understandably very angry!! If you continue to use this site we will assume that you are happy with it. Completely recommend this gym for any women that are looking for a great gym for good value for money. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Friendly staff. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Firstly, thank you for reporting this to us. Here are 8 tips for writing great reviews. The changing rooms are always clean and the same for the showers! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. All rights reserved. Not helpful at all. Needs improving but here is hoping it gets there! TruGym is filled with good equipment and friendly staff. CON's / The gym is a mess! I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. How many stars would you give TruGym? The gym in Luton in Parkstreet are forever changing staff . Join the 269 people who've already contributed. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Your experience matters. | Read 261-266 Reviews out of 266 I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Anyone can write a Trustpilot review. These companies sure know how to work the direct debit magic to help themselves and rip of people. No matter how many times I try to contact them I never get a response. This company doesnt care about its members, its purely about money for these people. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. 2023 Trustpilot, Inc. All rights reserved. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Join the 271 people who've already contributed. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. This suggests to me that they know they are not up to date. I use both the free weights, machines and also classes. False advertising! Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Join the 271 people who've already contributed. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. Bit apprehensive being a female in my 50s. The gym did not respond to my complaint. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members.
Michael Harrington Lawyer, Articles T