Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. How can I change my bank details for my resale order? In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Before taking this step we advise that you take a look at our advice on writing a letter before action. City and Colour Concert Tickets. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. Almost all retailers now have an option to 'save this card for faster check-out next time'. viagogo payment to seller Viagogo releases data showing huge scale of ticket touting Red Hot Chili Peppers Tickets. 2.16 Season Cards. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. How do I change the email address on my account? Please note this does not include any sales or value added tax that may be payable on viagogos fees. 2.1 Requirements. Why can't I see my order or sale in my account? Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. 3.1 Accurate Descriptions. The judge issued an injunction which prevents . Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Cons: Viagogo Reviews. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Ticket resale company 'determined to sit outside the law' This charge is in addition to the amount originally paid for the tickets. The Scottish indie band Arab Strap said: Weve always been appalled by touting. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 2.12 Seller Payment. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 6.3 Allocation of Risk. viagogo - Buy & Sell Concert, Sport & Theater Tickets Do I have to pay a service charge if the service is poor? 5.4 Making Adjustments. If you click on them we may earn a small commission. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Why can't I sell my tickets through my Ticketmaster account? Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. To be a member of this Site, You must agree to accept the terms in this Agreement. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Read more hen we pay for them, not a week before! Viagogo Won't pay me for my sold tickets. We do not control the information provided by other users which is made available through the Site. Reiwa 5th Spring Tour Grand Sumo Tickets. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. viagogo - Buy & Sell Concert, Sport & Theatre Tickets How Viagogo overcharges its customers - and how to avoid being caught I got food poisoning while eating out, can I get my money back? The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . 2.18 Merchant Description. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. You can update your payment method as long as you haven't yet been paid. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. Learn how. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. If you can't make the rescheduled date, then you're entitled to a full refund. Viagogo Reviews in New York City, NY | Glassdoor This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Please note that service fee amounts may vary by event and are subject to VAT. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. . Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 6.1 No Warranty. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. Viagogo is a global online platform for live sport, music and entertainment tickets. 5.1 Investigations. What are the viagogo Terms and Conditions? Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. viagogo - Buy & Sell Concert, Sport & Theatre Tickets But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. Selling ticket FAQs. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 2.7 Payment Authorization. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Thanks. Piggyback tickets may not be sold in the same listing. This content may be old or outdated. These steps apply to Personal accounts. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Viagogo Review - Is Viagogo Legit? - Ticket-Compare.com If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. 2.9 a) Exception to Sellers Obligation to Confirm. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Can I Get a Refund from Viagogo? - GetHuman The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph.