Birth certificates can be an original or certified copy. Registration is free and there is no obligation to bid. Dial 1-800-993-5483 (US). Our activities to protect the environment have not gone unnoticed. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. Special life jackets are available for children and infants. Charges to the account are like a check you write on the account. Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. Please note that this is a U.S. government regulation over which Holland America Line has no control. Hours are from 6:00am until 9:00pm. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. Items that should be registered generally include those not manufactured in your country. Want to read your email, catch up on the latest news and check your finances? For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. I will make this one statement--a hold on a credit card is standard throughout the travel industry--rental cars, hotels, and cruise ships. Visit hollandamerica.com for more information. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. (Required for kids and tweens ages 3 12). Bidis essentially flavored cigarettes are not generally permitted entry. Since Princess is part of the Carnival Family just like HAL is, the precedent exists. Please complete the Online Check-In process at. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. Generally, the ship is subject to certain government procedural requirements upon arrival. From the moment you step aboard one of our spacious, mid-sized ships, you'll feel the difference. Holland America Line has announced that its running a special offer for members of the United States military. Thank goodness that she has an American Express card because she probably would have already maxed out a regular credit card paying for the cruise and airfare for us. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. Guests are urged to complete the Online Check-in process before leaving home. She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. I've had rental car companies put holds of $300-$500 on my credit card. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. A fare will be considered a Comparison Fare only if its booking consists of details that are identical to those of the original booking (including, but not limited to, the same ship, sail dates, stateroom category and number of guests as the original booking). What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. Your stateroom keycard will be delivered to your stateroom. Ruth covered this well, but I wanted to add that using a post cruise transfer (purchased onboard) can be a good way to use up any left over OBC you have. I think a lot of the confusion results from passengers wanting to reserve the OBC for the gratuities. It goes toward expenses incurred on board. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. Hopefully this will clear up the issue. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. Professional, local guides and independent tour operators that meet our high standards lead each tour. I'm not sure why this "issue" crops up every other week, and people go berserk. OBC from HAL generally cannot be used in the casino, while OBC that you (or your TA or someone else) provided can be used. A nonrefundable Service Charge of 18% of purchase will be automatically added to optional purchases of beverage packages, drinks, dining room and specialty dining, private events, and other elected products, services or amenities provided to guests that are not included in the Cruise Fare. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). And just got of the phone with HAL to verify that all amounts are showing. A seamless transition is what our pre- and post-cruise hotels and tours are all about. So I inquired as to how much of it was "use it or lose it" and how much would be refundable. If your OBC is from another source, other than Holland, you can get the amount refunded to you. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. popular and unique itineraries. The 3rd person gratuities will be deducted each day for that day. Religious services may not be able to be held on embarkation/disembarkation day. So we spent all the OBC but $18, and they just refunded the $18. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. These will be used first and are not refundable. Uh, I don't know if I'm supposed to disclose this, but a HAL rep told me today that if you book a ships tour in advance using a credit card that when you get on board, before the tour occurs, you can have the excursions desk reverse the credit card charge and put the charge on your onboard account. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. Mail: Letters and postcards may be mailed from the ship while in ports of call. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. I'm going to have to remember that I have a $2500 hold on my card. A review of HAL's website, even before you reach the point of completing the online checkin, reflects: Our cashless society is designed to make your life on board as simple as possible. It is also your access card to your stateroom. All mail is subject to local postal office procedures and rates in the port mailed. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. You can also complete your health assessment and book shore excursions prior to your cruise. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. The password will need to be disclosed to the youth staff upon pick up of the child. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. Conserving water results in less energy spent making water, thus saving fuel. Please see the following important information about your luggage tags. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. Unused TA credits were credited back to our credit card at the end of the cruise. The thing we like about the Beverage Cards is you get a receipt, I check to make certain the amount is correct and then throw away the old one. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. This could result in legal proceedings. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. It is how it is. Offer and/or its terms may be modified or withdrawn without prior notice. The final amount billed may take up to 24-hours following disembarkation. So far we have never seen any missing OBCs. Learn more. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. If you choose, continue the journey into the Yukon on your Alaska cruisetour. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Travelers checks may be cashed at the front office to make your deposit. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. Started August 27, 2021, By A total of $420. It is also a good idea to bring your prescription for eye glasses or contacts. Promotional credits are nonrefundable. The minimum age to participate in Club HAL is three years. Dave, we have had the same experience on several cruises. It happened to us once and we were very glad we had enough until getting reimbursed back home. Ships Registry: The Netherlands. Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. Powered by Invision Community. All other questions and concerns regarding air arrangements should be directed to your travel advisor. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. There is a charge for the use of the self- service launderettes and it is coin operated. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The I know because I checked. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Complimentary In-Room Dining is available 24 hours a day. Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Usually there is a fee required. It is obviously available in Seattle, but not available on the ships. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. It is obviously ava free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. If I dont spent the OBC, do I get it back at the end of the trip? LauraS I was told that if there is a waiting list for an excursion, then you get put at the bottom of the list,so make sure there isn't a waiting list before cancelling & rebooking! Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. CC Help Jenn While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. If you dont use it, you lose it. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Note: If you have purchased air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the ship in progress. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. Please call the Guest Accessibility Department for detailed information. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Satisfy your every craving as you indulge in one of our onboard restaurants or enjoy snacks poolside. Please see the following important information about your luggage tags. Limitations apply. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. Hope all HAL ships will soon have this. CC Help Jenn :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. WebOnboard Credit Kicker through this offer is available in the following amounts: US$100 per person (US$200 per stateroom) for guests booked on a 6- to 9-day cruise; US$150 per person (US$300 per stateroom) for guests booked on an Alaska cruisetour or 10- to 20-day cruise; US$200 per person (US$400 per stateroom) for guests booked on a 21+ day
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