ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS Women to the Power of Women is a simple equation that drives us and our beliefs forward by amplifying womens voices to make exponential progress towards gender equality and inclusivity for all, Wong explains. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. 2023 BDG Media, Inc. All rights reserved. 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. For more information on Afterpay, please see our Afterpay FAQ. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16 th, 2020. Star Newspapers Limited and/or its licensors. When will I get my order? Even with these difficulties, Canadian apparel brand Aritzia thrived during COVID-19, seemingly becoming an exception to the rule. As soon as your return is complete, we'll e-mail you and let you know. While we celebrate the fact that women make up 85 percent of our team today, we recognize that there is more we can do to promote and equality and ensure broad representation." It can take up to 14 days to receive and have your return processed onto your original method of payment. We learn, we refine, we continue to make changes, Wong shares. Through its omni-channel approach, Aritzia sold through the majority of its inventory (it had $15 million more remaining in inventory at this time last year), with a cash balance increase of $88 million. Were taking industry-leading health precautions and doing everything we can to ensure the safety of our people, our community and you. It wasnt easy seeing all our boutiques closed and the corresponding decline in our revenues and our profitability, said CEO Brian Hill during a conference call with analysts Thursday after the company released its first-quarter financial results. With your continued loyalty, weve raised over $4.4 million to support our people and their families. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. At this time, Aritzia is not working with organizations like the the Black In Fashion Council or EveryStylishGirl's Career Advancement Directory, but they are working with external D&I experts, as well as making a contribution to the NAACP and Black Lives Matter. Until then, well be right here online and at your service. While it's managed to perform, the question of profound, lasting change continues to loom overhead. For more information on Afterpay, please see our Afterpay FAQ. Jennifer Wong is the president and COO at Aritzia, an innovative design house and fashion boutique that conceives, creates and develops its own exclusive brands, each with a unique vision and distinct aesthetic point of view. For every package purchased (you can pick up the Diamond package for $100 or the Double Diamond for $200), Aritzia will donate two back to the community on your behalf. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. For every package purchased (you can pick up the Diamond package for $100. As a group, they are Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Announces Closing of Secondary Offering of Subordinate Voting Shares, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. What if I need to return or exchange something? Were extending our Returns & Exchanges policy. I received an email/phone call letting me know my order has arrived in-store, can I go pick it up? As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. The Women Of Roblox Are On A Mission To Make Gaming A Force For Good, ChatGPT: Thinking Outside The Content Marketing Box, How Latina Entrepreneur Corina Burton Once Failed, Then Launched A Multi-Million Business, Child Sexual Abuse Survivors Pen Their Own Justice, Women Have Found A Powerful Way To Form Authentic Connections In Business - Mentoring Walks, Sephora, A New CCO And A Celebration Of Latinx Roots: Babba Rivera Is Building A Haircare Empire With Ceremonia, 5 Ways To Bounce Back After Getting Laid Off, Greenlight For Work Tackles Top Source Of Stress For Working Parents. Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. You can only exchange items to Aritzia if you purchased them in person from a store. If you checked out while signed into your Aritzia account, no postage fee will be deducted. 85% of our employee base is made up of women, including 67% of our Aritzia Leadership Team; three of six executive officers are female; and 98% of our retail management team are women. Newspapers Limited, 8 Spadina Avenue, 10th Floor, Toronto, ON M5V 0S8. It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. While this has certainly been a difficult period, it has also been a period of learning and in creating opportunities that werent there for us previous to the pandemic.. Were following every protocol and doing everything we can in our boutiques, distribution centres and support offices to ensure the safety of our people, our community and you. Your consent is not required as a condition of any purchase. Return Processing Times. If youre returning items from multiple orders, please contact Aritzia Concierge to set up your return. Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. All employees and students with COVID-19 infection MUST immediately report the COVID diagnosis to their supervisor, and Employee Health (409-747-9172) . A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Keep reading to see a few more appreciative posts, and then check out the sets you can send to a loved one or hero in need. Hey! Were committed to being both responsive and responsible and navigating these times with everyones safety in mind. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. CEO & Founder. With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. Not only did this aesthetic reflect consumers' stay-home reality, creating styles they could see themselves in it also, in many ways, called upon the influencer-popularized It-girl aesthetic, through which Gen-Z millennials are used to shopping online. As we navigate this complex and changing landscape, were being challenged on a daily basis. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Aritzia has closed all 95 of its stores as a precaution during this coronavirus crisis. real change starts from within," says Jennifer Wong, President and Chief Operating Officer of Aritzia. It also partnered with Good360, the global leader in product philanthropy and purposeful giving, to gift Aritzia Community Relief Packages to those battling on the virus frontlines. Note: If you checked out as a guest, a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. Let's continue to take care of each other," continued Mr. Hill. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. Aritzia will also open two pop-up locations in New York and Los Angeles this fall. In reaction to the earnings, one retail analyst said the retailer is firing on all cylinders.. Furthermore, you can only exchange your items if you do so within 21 days of your original purchase. The fund provided financial continuity to Aritzia's people who were directly or indirectly been affected by its store closures due to COVID-19. Aritzia is offering two tiers of clothing packages for purchase with items similar to those being gifted, as an opportunity to help provide an additional 90,000 frontline health care providers (360,000 clothing items) with the apparel they need. After 30 days, we will no longer accept returns. A Cisioncompany. Can I make changes to my aritzia.com order after I submit it? The brand's mystifying success story has offered a glimmer of hope for brands who were harder-hit by the pandemic and looking for ways to rebuild. All sale and discounted items bought in store are final sale. All See How to Mail Back an Online Return for more information. Aritzia plans to open five or six new stores and reposition three existing locations, primarily in the second half of the fiscal year. Insider info on sales, new arrivals and more good stuff. So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. Insider info on sales, new arrivals and more good stuff. As a huge retail corporation, Walmart has been largely affected by the COVID-19 pandemic, alongside many other stores such as Costco, Michaels, and Dollar General.. "This gift to essential workers has become a staple piece of clothing, thank you @aritzia," one woman posted on Instagram. Net revenue increased by about. The brand is also leaning in on its Diversity & Inclusion initiative, which is newly committing $1 million CAD to internal improvements. Your Aritzia, We know youre being overwhelmed with news about COVID-19, and we know its a lot right now. Now, with scores of well-followed influencers wearing sizes 14 and above, the ability to represent this demographic through at-home shoots is entirely possible. To date, its actions include donating $100,000 to Black Lives Matter and the National Association for the Advancement of Colored People (NAACP); implementing mandatory training and education on systemic racism, racial inequality and social injustice (courses are required for all current and future members of the team; the education covers conscious and unconscious bias, micro-aggressions, stereotypes, inclusive language, privilege, effective ally-ship, and more). Are your stores open? Warm wishes and happy holidays to you and yours. Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. Audience Relations, CBC P.O. As part of the Aritzia Community Care Program (Aritzia invested $10 million into the program), the brand gifted 10,000 U.S. frontline healthcare workers fighting COVID-19 with custom clothing packages. Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. Join the Aritzia Research Community for a chance to provide valued feedback and receive an Aritzia gift card in return. According to Bloomberg, the plus-sized market alone has $20 billion of buying power. Can I refund it? Online purchases can be exchanged in store. This table provides guidance and recommendations for immunization providers when immunization errors/deviations have occurred involving COVID-19 vaccine. Aritzia's strong financial position, with $274 million of liquidity in place at the end of the third quarter, enables it to weather further uncertainty while continuing to take advantage of unparalleled opportunities. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. This depends on what stage of the order process your purchase is at. Still, theres no disputing the power of a major celebrity social media endorsement. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us. By Mar. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. Today, Aritzia can count 101 boutiques, with the recent opening of its Ala Moana boutique in Honolulu, its first in Hawaii. Aritzia was startedinside the Hill familys80-year-old department store in Vancouver. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. To ensure the safety of our people is at the forefront of what we do, weve moved our Support Office and Aritzia Concierge teams to a flexible working environment. "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. rights reserved. Cant wait to see you soon. expressly prohibited without the prior written consent of Toronto TnAction Spring 23 just launched. While Aritzia has managed to survive and thrive in 2020 a year that will be remembered for the acute challenges it's posed on all businesses the brand's ability to remain profitable can, and should, be continued by raising the stakes on inclusivity. Aritzia's largest size offering is an 12, or, sometimes a 2XL and, right now, Aritzia only has 10 items stocked in the Women's 2XL size, none of which show plus-sized models in the product shots. After 30 days, we will no longer accept returns. Our boutiques are officially reopening. Gift cards may not be redeemed for cash or refunded unless required by law. The program features custom-made Aritzia Community Sponsor Packages, which are sets of the brands iconic, easy-care, comfortable clothing items that meet the specific needs of healthcare workers. Similarly, H&M charges a payment of $4.99 for returns made through a Canada Post retail centre but offers free returns for those who are part of the free membership. Aritzia is a women's fashion boutique that offers beautifully-designed clothes that are on trend, high quality, and good value. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Were in this together. Mar. 2023 Vox Media, LLC. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. Also on the topic of representation, Aritzia has faced criticism in the past for not offering a wide breadth of sizes. Interested? With an engaged Instagram community of over 1.1 million fans and a robust e-commerce infrastructure, the brand managed to stay top of mind during the pandemic and its e-commerce site saw significant growth. What health and safety measures have you implemented? Walmart's Return PolicyCOVID-19 Changes. Aritzia says it's increasing precautionary measures to ensure the well-being of its concierge and distribution centre employees. Aritzia did not request any additional contribution from its customers beyond the entirety of sales for the limited time. In addition, one of our board committees oversees governance and diversity, which includes consideration for female representation both on our board and in senior management positions. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. It is also shifting all support office employees to flexible working arrangements. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. When Brian Hill opened the first standalone boutique in 1984, the idea was simple: offer beautiful clothes in aspirational spaces with exceptional service. In a year thats been anything but normal, the holiday season offers us a chance to look back on the past 12 months and reflect on the resilient efforts of so many, and of all that weve accomplished together. Aritzia Return Policy for Online Purchases If you bought your regular-priced merchandise online, you can return the items within 14 days from the shipping date and receive a full refund. 68735 Views Jan 2, 2023. Some of our new health and safety measures include: 80,000 frontline healthcare workers gifted through a $10 million initial donation, 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value, Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11, SATURDAY, APRIL 4 - A Letter to Our Community. Canadian clothing retailer Aritzia has today announced a massive new initiative to support Canadian healthcare workers. This year it's running from August 31 to September 5. Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. "Our goal is to do our part for the global well-being. "When we made the decision to close our stores in. When search suggestions are available use up and down arrows to review and enter to select. By the end of May, Aritzia Inc. expected its net revenue is about 45% lower for the current quarter compared with the same time last year due to COVID-19 related store closures and despite a . Please note swim tops, bottoms, one pieces and accessories can only be returned online. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status. While we recognize that this is an unsettling time for all, we hope our efforts can provide you with a little sense of normalcy and comfort. As POPSUGAR editors, we independently select and write about stuff we love and think you'll like too. Thank you for supporting us, so we can support our people., SUNDAY, MARCH 15 - A Letter to Our Community. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. "Our goal is to do our part for the global well-being. Artizia survived during the COVID-19 pandemic by shifting to a far more intensive digital selling strategy. We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. Sorry, no refunds to original form of payment for sale or discounted items. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in. Sorry, no refunds to original form of payment for sale or discounted items. Cant wait to see you soon. And well do absolutely everything in our power to keep it that way. Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. Opinions expressed by Forbes Contributors are their own. The Company designs apparel and accessories for its collection of exclusive brands. Box 500 Station A Toronto, ON Canada, M5W 1E6. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. So anything you buy, like the Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Aritzia is expanding its donations. ), Architectural and interior photography of Aritzia Super World NYC. Our goal is to do our part for the global well-being. VANCOUVER, March 16, 2020 /PRNewswire/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. "Our goal is to do our part for the global well-being. Opt to get texts or calls with insider info, offers, invites and other fun surprises from Aritzia through your phone number below. The brand declined to comment on this shift in sizing. Each Community Sponsor Package consists of two of Aritzias most-loved Tour t-shirts and two pairs of iconic Aritzia Atmosphere leggings all featuring the custom heart-inspired Aritzia Community logo. The retailer says it feels it's the best decision for its people, clients, partners and community as a whole. While our stores are reopening, we recommend returning your order and placing a new order online. Were doing our best to balance whats right for our people, our clients, our partners, and our communities. To order copies of More information about coronavirus waivers and flexibilities is available on . If youre returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes).
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