. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Solving problems with a PayPal purchase - PayPal on We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Go to ic3.gov and fill out the internet crime form. I've never owned/sold a necklace like that. There is undisclosed damage to the item. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. But at least it was worth somewhat close to what the item I sent them was worth. As its a scam, you will never see your money or your items again. Help a buyer with an item they didn't receive | eBay 1.6K 17K views 1 year ago Every so often mistakes will happen. In order for it to work, sellers must provide proof of item delivery. Thx for the link to reporting a buyer theres a couple people I need to report. Buyer returned different item - General Selling on Amazon Questions Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Buyer claims wrong item and gets a refund despite - Welcome to the Learn the fundamental steps for running an eBay business. The unofficial eBay subreddit. If you've changed your mind about the item, check with the seller to see if they'll accept your return. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Same thing just happened to me and I was able to keep the earning. Once I listed a new in box item as white when it was really blue. I did all of this. You can request that the buyer send the item back to you immediately. I have 100% seller feedback. I had to help my mom submit a dispute through eBay, as a buyer. Buyer pretended the item/ring was not as listed. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. If they do then you have to either refund or call eBay and try to make your case. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Supervisor told me to hold up on Police report and wait for UPS to step in. Press question mark to learn the rest of the keyboard shortcuts. Buyer said I sent wrong item when I sent right one - and got money back I have had a few people say they didnt receive their orders when I know I sent out to all of them. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Item compatibility is buyer s responsibility. I think most first-time eBay buyers create their account the same day they place their first order. The other thing that is suspect is their account was created the day they ordered the item. It will make it much more challenging. I don't like this version and Law Regarding Receiving a Shipment That Was Not Ordered Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Report a buyer if you think they have acted illegally or fraudulently here. By ARTHUR WRIGHT. How do they sell my exclusive manufactured trademarked product for lees than I do?? 05:49 AM. The item's condition was misrepresented. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. It was already on the way. Example: You bought a table, and it showed up with only three legs. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Copyright 1995-2023 eBay Inc. All Rights Reserved. So eBay took the loss when they refunded me. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Stockholm syndrome - Wikipedia You can always appeal later. It is better to talk with them first before doing this. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. New replies are no longer allowed. Once payment is confirmed you ship it promptly. Check out this video to understand how dimensional weight is measured when shipping. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Yup pretty much. . In this case, the purchase may be completed without flaw. What's the return address? In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Theres no possible way I sent the wrong item so hes trying to scam me. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Explain it to him like you explained it to us. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. I talked to manager and simply were told nothing can be done. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. But I would think it is more likely a customs thing. I also ask if you have me mixed up with another seller you've purchased from recently. You end up owning expensive packaging, without the desired product. I've taken back an item I never sold lol. 01:24 PM. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Is it possible to contact their police department? The buyer has since responded and accepted that it was delivered somewherebut not to him. Because the seller sent a lighter instead of a $600 Gucci wallet. Remember to be persistent when you are in the right and can prove it. Did you include the reference number on the label? The Fragile stickers could have been added at the GSP. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. You must be new here, in this sub anything and everything is a scam ;). Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Explain that you used a box, not an envelope, if that is the case. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Ebay found me not at fault and released my funds. This was shipped by Global Shipping Program. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de Yes it would be a pain. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. shot goods Gilas Pilipinas Full Sublimation Jersey Then maybe they won't send it back and you won't have to refund. - edited Paid a tailor 4.50 repaired it and sent back with DPD signed for. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. The buyer then tried to repeat that same scam several times. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Read the feedback other have left for the person. on Do not refund first and try to appeal after. 09-10-2020 Cheaper seller scam: If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. The item could have gotten mixed up during a customs check? I don't know what it actually takes for them to get banned. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. You're not supposed to be liable for anything that happens to it after that. Does it look like your packaging, apart from the labels and the stickers?
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